WB Built Pty Ltd (“WB Built”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information we collect through our website, communications, and business dealings. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information, and how you can contact us about it. A privacy policy in Australia is intended to explain in simple language how an organisation handles personal information.

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1. Who we are

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WB Built Pty Ltd is a Melbourne-based construction business. Our website is used to provide information about our services, showcase our work, respond to enquiries, and allow prospective clients or collaborators to contact us and, where applicable, upload plans, drawings or related project documents.

Contact details
WB Built Pty Ltd
5–13 Little Charles Street, Abbotsford VIC 3067, Australia
Phone: 0423 943 823
Email: info@wbbuilt.com.au

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2. What personal information we may collect

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We may collect personal information that is reasonably necessary for our business functions and activities. Depending on how you interact with us, this may include:

• your name

• phone number

• email address

• company or business name

• project address or location

• information you provide in enquiry forms or messages

• documents you upload, such as plans, drawings, specifications, photos, or other project materials

• records of communications with you

• website usage data, device information, IP address, browser type, and cookie-related data

• any other information you choose to provide to us.

Under the Australian Privacy Principles, personal information handling should be explained openly and transparently, and collection should be limited to what is reasonably necessary for the organisation’s functions or activities.

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3. How we collect personal information

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We may collect personal information when you:

• submit a contact or enquiry form on our website

• upload project files or supporting documents

• email or call us

• communicate with us through social media

• subscribe to updates or request information

• browse our website

• interact with cookies, analytics tools, or embedded third-party services on our site.

We may also collect information from third parties where relevant to a project or enquiry, such as consultants, architects, designers, builders, suppliers, or publicly available sources, where it is reasonable to do so.

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4. Why we collect, hold and use personal information

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We may collect, hold and use your personal information for purposes including:

• responding to your enquiries

• assessing whether we are a suitable fit for your project

• reviewing plans, drawings, files or project materials you send us

• preparing proposals, estimates, or capability information

• communicating with you about our services and projects

• managing our business relationships

• maintaining and improving our website

• monitoring website traffic and user engagement

• complying with legal and regulatory obligations

• protecting our lawful interests and the security of our systems.

The OAIC guidance on APP 1 emphasises that entities should explain how personal information will be handled before it is collected, and Wix also notes that a privacy policy should disclose how a website collects, uses, discloses and manages visitor data.

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5. Cookies, analytics and website technologies

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Our website may use cookies and similar technologies to support core site functionality, understand website traffic, and improve user experience. These technologies may collect information such as browser type, pages visited, referral source, approximate location, and time spent on the site.

Because our website is hosted on Wix, certain cookies and website technologies may be used by Wix and tools integrated with Wix. Wix states that site owners can use its Privacy Center and cookie banner tools to allow visitors to accept or decline non-essential cookies, and analytics tracking may depend on visitor consent.

You can usually control cookies through your browser settings. If a cookie banner or consent tool is enabled on our website, you may also be able to manage your preferences there.

6. Disclosure of personal information

We may disclose personal information to trusted third parties where reasonably necessary for our business operations, including:

• website hosting and website service providers

• IT support providers

• analytics providers

• email and communications providers

• professional advisers, such as accountants, lawyers, or consultants

• contractors, consultants, or project stakeholders where relevant to your enquiry or project

• government, regulatory, or law enforcement bodies where required or authorised by law.

We do not sell personal information.

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7. Overseas disclosure

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Some of our service providers, including website, cloud, communications, analytics, or software providers, may store or process personal information outside Australia. If this occurs, we take reasonable steps to work with reputable providers and manage personal information in a way consistent with applicable privacy obligations.

This is especially relevant where businesses use website platforms and third-party services with global infrastructure. The OAIC’s APP framework addresses transparency around how information is managed and disclosed, including where third parties may be involved.

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8. Storage and security

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We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Measures may include secure platforms, password protection, access controls, and limiting access to those who need information for legitimate business purposes.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to safeguard personal information, we cannot guarantee absolute security.

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9. Access and correction

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You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Australia’s privacy framework includes rights around access and correction of personal information, subject to certain exceptions.

To make a request, please contact us using the details in this policy.

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10. Complaints

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If you have a question or complaint about how we handle your personal information, please contact us first and provide as much detail as possible. We will review your concern and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

The OAIC is the Australian regulator responsible for privacy guidance and the Australian Privacy Principles.

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11. Third-party links

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Our website may contain links to third-party websites, such as Instagram or external platforms. We are not responsible for the privacy practices of those third-party websites, and we encourage you to review their privacy policies separately.

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12. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or legal requirements. The latest version will be published on our website with the revised effective date

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13. Contact us

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If you have any questions about this Privacy Policy or our handling of personal information, please contact:

WB Built Pty Ltd
5–13 Little Charles Street, Abbotsford VIC 3067, Australia
Phone: 0423 943 823
Email: info@wbbuilt.com.au